Peculiarities of interpersonal communication with colleagues

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Self - independent work of student

Theme: Peculiarities of interpersonal communication with colleagues

Plan

Introduction

The principles of interaction with colleagues

How to perceive the critic

Methods of improvement of the relations

Conclusion

References

Introduction

Medical ethics - the section of ethics studying a problem of relationship of health workers with patients and colleagues. The professional ethics is the principles of behavior in the course of professional activity of the person. It is considered that the basic principles of medical ethics were formulated by Hippocrates. That part of ethics which subject is the doctrine about a debt of the person to other person and society in general, in Russia is called as medical ethics. The doctrine about the due behavior of health workers promoting creation of an optimum situation for recovery of the patient is called as medical ethics. The term of medical ethics into Russian was entered by the outstanding surgeon N. N. Petrov, having extended its principles to activity of nurses. Thus, theoretical fundamentals of medical ethics isdeontology, being shown in acts of the medical personnel, represents practical application of medico-ethical principles.

Deontology (from Greek дЭпн -- due) -- the doctrine about problems of morals and ethic, the section of ethics. The term is entered by Bentam for designation of the theory of moral as sciences about morals. Subsequently the science was narrowed to the characteristic of problems of a human debt, considering a debt as internal experience of the compulsion which is set ethical values. In narrower sense the medical ethics was designated, as the science studying specifically medical ethics, rules and norms of interaction of the doctor with colleagues and the patient. deontology colleague criticism

The principles of interaction with colleagues

1. In relationship with colleagues the health worker has to be honest, fair and decent, recognize and respect their knowledge and experience.

2. The doctor has to be honest in the relations with patients and colleagues and to fight with those from the colleagues who shows incompetence or are noticed in deception. Aren't compatible to standards of medical ethics self-advertisement, if it is specially not allowed by laws of the country and the ethical code of national medical association.

3. The doctor has to respect the rights of patients, colleagues, other health workers, and also to keep medical secret.

4. The doctor has to observe the principles of the "Geneva Declaration" approved by the World Medical Association.

5. The doctor is obliged to maintain honor and noble traditions of medical community.

6. During all life the doctor is obliged to keep respect, gratitude and obligations in relation to the one who taught him to iatrotechnics (medical art).

7. The doctor is obliged to do everything from him depending for consolidation of medical community, actively to participate in work of medical associations, to protect honor and dignity of colleagues as own, not to apply the diagnostic and medical methods condemned by association of doctors. A moral duty of the doctor to observe purity of ranks of medical community, impartially to analyze mistakes of the colleagues as own, actively to interfere with practice of disgraceful and incompetent colleagues, and also different nonprofessionals causing damage to health of patients.

8. In relation to colleagues the doctor has to behave as would like that they behaved in relation to him. In relationship with colleagues the doctor is obliged to be honest, fair, benevolent, decent, has to be respectful to their knowledge and experience and also ready to be disinterested to pass on them the experience and knowledge.

9. The moral right of the management of other doctors and the personnel gives not administrative situation, but higher level of professional and moral competence. The criticism to the colleague has to be reasoned and not offensive. Professional actions, but not the identity of colleagues are subject to criticism. Attempts to strengthen own authority by discredit of colleagues are not admissible.

10. The doctor has no right to allow negative statements about the colleagues and their work in the presence of patients and their relatives. The doctor can't entice patients at the colleagues. The offer of free medical care to colleagues and their close relatives - is ethic and humanly.

How to perceive criticism

To us quite often to have to listen to critical remarks in the address. But long ago it is known that the criticism becomes useful only when people to whom it is addressed, have certain installations on her perception; they can be reduced to the following provisions. Criticism in my address - my personal reserve of improvement. Objectively the criticism is a form of the help criticized in searches and elimination of shortcomings of work. The criticism in my address is an indication of the directions of improvement of that business, that I am engaged. There is no such criticism from which it would be impossible to derive benefit. Any muting of criticism harmfully as "exhausts an illness inside" and that complicates overcoming of a shortcoming. Constructive (with installation on business improvement) the perception of critical remarks can't depend on by what motives the criticizing was guided (important that the shortcoming essence was correct). The business perception of criticism shouldn't depend on the one who (what person, with what purposes) states critical remarks. The perception of criticism shouldn't depend on in what form it is presented; the main thing that shortcomings were analyzed.

The criticism in my address does me stronger as allows to see and eliminate that prevents me to achieve success and on what I could not pay attention. The central principle of constructive perception - everything that I made, it is possible to make better. The most valuable ability - to be able to find in criticism rational grain even then when it at first sight isn't looked through. Any criticism demands reflections; at least - about by what it is caused as at most - how to rectify situation. The advantage of critical remarks consists that in their light also the spheres of work which aren't affected in discussion are analyzed. The first step of the correct perception of criticism - its fixing; the second - its judgment and identifications of opportunity to use for business; the third - correction of a shortcoming; the fourth - creation of the conditions excluding its repetition. I am criticized, so believe in my abilities to correct business and to work without failures. If the criticism in my address is absent is an indicator of neglect to me as to the worker. The most valuable criticism indicates real errors of the one who, apparently, works well. Criticism of possible negative consequences of the decisions made by me - the prerequisite of timely prevention of failures in work.Ability to see the critical contents in the asked questions - your ability of the employee and a condition of detection of weak places in the organization of business. Originally business behavior of the person assumes ability to reveal the critical relation to the actions and acts even then when the open criticism is absent.

Methods of improvement of the relations

1. Be opened for the interlocutor and accept its such what he is. The similar attitude towards the partner in communication is based on initial respect for it and on your positive intentions, regardless of that, an agree you with it or not. Such relation which is appropriately shown disarms people, forces to express itself more openly and honestly, and to listen more attentively. On the contrary, the negative relation, suspicion or the defensive position taken by you will result only in closeness and will complicate communication. For creation of the favorable atmosphere of communication this condition is decisive.

2. Try to understand value of the message entirely. As any message consists as of physical information, and emotionally painted and other factors, try to estimate it completely. 3. Your attention has to be as well physical. Settle down facing your partner. You tell so that poses, gestures and a mimicry supported your words. You sit or stand on optimum distance that your partner felt freedom, relax. Don't forget that communication demands concentration (not very well - you speak or you listen).

4. Your participation in communication has to be active and responsible. If something isn't clear to you or you miss part of the message, immediately include "feedback". Indecision can play a negative role here.

5. Watch nonverbal manifestations of the partner, that is besides words consider a look, a look, a pose, etc. And in the speech there are indirect signs helping to decipher correctly the message: tonality of a voice and its change, loudness, speech speed, etc.

6. Be expressed clearly. Think that you speak. Carefully choose words. Such messages which don't contain prejudiced and superficial judgments are most intelligible and effective.

7.To be persistent. Persistence doesn't mean aggression, aplomb and power imposing of the opinion by another at all. You have to report about your feelings, thoughts or the rights so that thus feelings, thoughts and the rights of others were respected. As a matter of fact, persistence is reduced to expression of feelings and estimates and upholding of the rights before others.

8. Consider some features of communication with fellow workers and the chief (head). Having come to work, friendly greet colleagues. If the day before between you and someone there was some tension, such short obligatory greeting often helps to remove it without serious consequences for vanity. If you are upset, try not to show it, be not excited, don't irritate others. When you enter the chief's office, be presented if the chief personally doesn't know you. You don't sit down, don't get yet permission to sit down, and having received, don't refuse it. Don't take an initiative in conversation. Try to be short, business, quiet, you don't get excited, don't distract, you don't get off the subject. But don't hesitate to express the opinion.

Conclusion

The doctor won't be able to reach high respect among the colleagues if treats them as to it will take in head. The respects of colleagues will give to the doctor confidence that he will be able will ask a question, and confidence in that that its councils will be always apprehended, and that in collective it will always occupy a certain status. Possession of a set of methods of creation of interpersonal communication with other people is the most important condition of success of any modern person. Many unconsciously develop the own psychological scheme of communication and impact on people. But not always the skills developed such by practical consideration are optimum as experience of the certain person in something is limited, and the perception is imperfect.

References

http://www.psyobsor.org/1998/27/1-1.html

http://med-read.ru/stil-mezhlichnostnogo-vzaimootnosheniya-s-kollegami-i-patsientami/

http://5fan.info/bewyfsqasjgemer.html

http://bibliofond.ru/view.aspxid=471656

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